{"product_id":"15-ticket-annual-support-plan","title":"15-Ticket Annual Support Plan","description":"The Ross-Tech TS_Annual provides 15 tickets of live telephone technical support for registered users of VCDS software. Each ticket is defined as a single problem concerning one vehicle, with an expectation of resolution within a five-business-day period.\n\nThis support package costs $300 and equates to $20 per ticket. Any unused tickets from the annual plan will expire one year after the purchase date. If more than 15 tickets are required within a year, the plan can be repurchased, with the new tickets also valid for one year from their purchase date. The support service requires users to be registered and to have already consulted available resources like the Ross-Tech Wiki, official factory repair information, and VCDS \u0026amp; VAG-COM Forums.\n\nWhile Ross-Tech cannot guarantee solutions to every problem, their specialists are adept at locating information that can aid customers in their repair efforts. The company also offers a Single Ticket plan for $40, which provides support for one ticket. This Single Ticket plan is not available through the web store and must be purchased over the phone when calling the Tech Support line.","brand":"Ross-Tech","offers":[{"title":"Default Title","offer_id":52869734564152,"sku":"TS_Annual","price":300.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0970\/4895\/3144\/files\/688007500.jpg?v=1787917979","url":"https:\/\/store.motormia.co\/products\/15-ticket-annual-support-plan","provider":"MOTORMIA","version":"1.0","type":"link"}